Tag Archives: Marks and Spencer

Dear Marks and Spencer (Part deux)

I appreciate your having taken the time to respond to my grievance, and I accept your apology in the spirit in which it was made. I have always enjoyed shopping at M&S, both online and in store, and I was … Continue reading

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Dear Marks and Spencer

I think your food is very moreish. Your confectionary? Totally addictive. Your customer service? Awful. To be more precise, it stinks. And whilst I’m being specific, I have to make it clear that I am referring to the customer disservice I … Continue reading

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