I got an email the other day telling me about the all-singing, all-dancing app from T-Mobile that is supposed to help me ‘spend more time chatting, and less time worrying about the cost.’ People who know me well can attest to the fact that I love to talk, so this came as music to my ears or synesthesia to my eyes, as the case may be.
To be fair, this is app is still in the beta or trial phase, and in the spirit of full disclosure, I must say that my speed in signing up for said trial was in a large extent, due to the fact that it came with £5 free credit. It is available on Google Play for Android phones, and also in the Apple store (or whatever it is called), for iPhones.
So I signed up, and installed the app on my HTC Sensation. I love this phone to bits, but that is another post for another day. Now, unlike other polite apps, CleverConnect pushes its way to the front and demands to be seen. It promptly parked itself on my notifications bar, and on exploring the app further, I realised there was no way to exit it without uninstalling it altogether, and I was not about to do that, despite the fact that it drained the phone battery pretty quickly.
One of its biggest selling points for me was the fact that I could send an invite to a friend no matter where they were, and as long as we both had the app, we could both chat for free, as the call would be routed over the internet. With my unlimited data plan, visions of calling my friends in Nigeria once they got the app too engulfed me, and I started the process of sending invites. Except that the invites refused to go. I kept getting the message ‘we are facing some technical issues. Please ry again later’ (sic).
Eventually, I got tired of trying, and sent an email to their support team to ask why I could not send invites to Nigeria. This is the response I got.
Thank you for contacting Clever Connect Support.
As per your concern please know that you will not be able to send Invitation SMS to Nigeria as it is currently not included in our supported countries list. Also please find attached the supported countries list where you can send invitations.
I was quite upset when I saw this list of countries, not only because Nigeria was missing from it, but because in the whole African continent, they had only deemed it fit to include one country, South Africa. There is no mention of this list of supported countries on their website, which can be viewed here,
I realise I have to cut T-Mobile some slack because this app is still in the trial phase, but since it is possible to call Nigeria via this app using purchased (or in my case gifted) credit, how hard would it have been to make it possible for us testers to invite our people back in Nigeria or other African countries to download the app too?
Before I wote this post, I was fuming at the notion that once again, the African continent was being sidelined by a global multinational who did not see us as a customer base to be reckoned with, or who had chosen not to facilitate internet calling in a blatant ploy to make as much money as possible out of us, via the purchase of credit.
I have since calmed down having had the chance to read and reread the email again. Nigeria is not currently included in their supported countries list, which leaves the impression that it just might be, in the future.
Thank you for stopping by :).