Before I go on, I must make it clear that I am not referring to Mr Hilfiger the person. This is directed solely at Tommy Hilfiger’s US website. From the first line, you might have inferred that I am not pleased with this website or its administrators. You are right. I am totally cheesed off, and I’ll tell you why.
I like shopping, especially if I can do it from the comfort of my own home. Once a year, when we can afford it, we leave these shores, cross the pond, and head to New Jersey. And I shop, till I’m almost dropping. Literally. This year, we couldn’t make it. Not because of Ebaby, her ticket would not have cost that much extra. But by the time we had decided we did want to go, it did not make any financial sense to pay what the airlines were asking for. So I decided I’ll shop at my erstwhile favourite store. Online.
You might wonder why I make purchases from a US website when I don’t live there. It’s because it works out a whole lot cheaper for me. I have friends/family in the States, they get the deliveries, and my goods end up here. Eventually.
Back to my letter.
I have been a customer of yours for many years. You name it, I’ve probably bought it. Jackets, jumpers, socks, bags, trousers, dressing gowns etc. Most times in store, otherwise, online.
Since I was not able to come to the States for Thanksgiving as I’d originally intended, I thought I’d shop online. So I headed over to your website, selected the Girly Mini Polo from the 2T-4T category and then tried to get one in size 3T. To my utter confusion, I was then confronted with a size drop down list as follows. 98,74,80,86,92. I thought to myself, no worries, I’ll just click on the size guide to see which of these sizes equates to 3T. Alas, the size guide is only for adult men and women. Undaunted, I emailed your customer services at email@example.com for further information. The first email was sent on the 18th , the second on the 20th of November. To date, I have not even gotten an acknowledgement of my emails, talk less of a response.
I emailed Filltek.com on the 30th of November to see if someone there could help. No acknowledgement, no response. So they suck too.
I have no interest in rugby, or in polo. Their sizes however, are clear and unambiguous. So I took my custom over to RL. And shopped to my heart’s delight.
Right now Tommy, I couldn’t give 8E3ASMCUN2E3 about you.